Troubleshooting Private Resources Access
If you have not received our automated responses to your repeated registration attempts, they are almost surely being intercepted by a spam filter. The first step should be to check your spam folders. If there’s nothing there, and you can’t find another cause, try again, first whitelisting email@example.com, which is the source of the response messages. If still no good, try using a different e-mail address that will not be subject to a corporate firewall, and if you still are having trouble, get support from your ISP before contacting us. We regret that we cannot accommodate anyone requiring us to register ourselves as a correspondent or to execute any kind of agreement as condition of sending e-mail.
NOTE September 13 2014. We have learned that for reasons known only to themselves, Comcast has apparently blocked some of our responses as spam. We are working on this problem. If you are a Comcast customer and are having this problem, contact us giving us your purchase data and we will attempt to assist.
A small number of users have reported difficulty getting in to our Private Resources pages notwithstanding having received an e-mail with an access link. All these problems have so far been found to be at the user’s end. We would like to help our readers, but we are not in a position to offer support on general computing matters. So before contacting us, please go over the following, and fill out the information sheet at the bottom.
*Certain older browsers are not supported. Internet Explorer 7 and earlier will not work, and there are probably others.
*There are several other browser settings that could conceivably interfere with function, so the first troubleshooting move should be to try a different browser and then, a different computer.
If you’ve done all these things and still no go, we’ll try to help, provided that you are actually a buyer of Modern Photoshop Color Workflow. Although we don’t put a lot of security on these resources, they are intended only for those who have the book. It’s not reasonable to ask us for support if you don’t.
Approximate date of book purchase:
Name under which book was purchased:
Operating system and browser under which problem occurs:
Have you verified that cookies are allowed?
Are you linking directly out of the e-mail sent to you, or have you copied the link elsewhere?
What other OS/Browser combinations have you tried?
Have you tried re-registering for site access? If so, how many times?
Your name, date, and contact information: